Refund policy
Refund & Return Policy
Every MangaJDM mug, tee, and print is made to order just for you. Because of that, we handle returns a little differently from a regular store, but we always make it right when something goes wrong.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or give you a full refund, your choice.
- Contact us within 30 days of delivery at support@mangajdm.com
- Include your order number and a photo of the problem (and of the shipping label if the package was damaged).
- You don't need to send the item back unless we ask.
Changed your mind or ordered the wrong size
Since each item is printed just for you, we can't accept returns if you change your mind or pick the wrong size or color at checkout. Please check the size chart on each product page before ordering. If you're unsure, email us before you buy and we'll help.
If a shirt fits very differently from the size chart, contact us within 30 days of delivery and we'll work out a fair solution with you.
Cancellations
You can cancel for a full refund within 24 hours of placing your order, before it goes into production. After that it's already being printed and can't be canceled.
Lost or stuck packages
If tracking hasn't updated for 10 business days, or shows delivered but you can't find it, contact us. We'll work with the carrier and send a replacement or a refund if the package is truly lost. Please double-check your shipping address at checkout. We can't cover orders sent to an incorrectly entered address.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. Shipping costs are refunded when the issue was our mistake.
Return shipping
If we ask you to send an item back, we'll cover the return shipping when the item was damaged, defective, or wrong.
Contact
Questions? Email support@mangajdm.com and we'll reply within 2 business days.
Last updated: Oct. 12, 2026